Viasat Internet FAQs

What kind of speeds does Viasat (formerly Exede) offer?

We have several service options available, depending on where you live.

100 Mbps service (select areas)

Up to 100 Mbps downstream (coming to select areas soon) / 3 Mpbs upstream.

50 Mbps service (select areas)

Up to 50 Mbps downstream / 3 Mpbs upstream.

30 Mbps service (select areas)

Up to 30 Mbps downstream / 3 Mpbs upstream.

12 Mbps service

up to 12 Mbps downstream / 3 Mbps upstream.

Where can I find more information on the service plans?

You may either find plans in your area by entering your ZIP code or review the Legal Disclaimers – Residential and Business

Will my Viasat Internet service work with a wireless router?

Yes. You can use your own, or get the new Viasat WiFi Modem or Gateway with built-in Wi-Fi when you order Viasat Internet service.

If you don’t have the Viasat WiFi Modem/Gateway or would prefer to use a different router, any modern router will work with Viasat Internet service. A wireless router will allow you to create a home network with your Viasat Internet service. This will let you share the service wirelessly with your computer and other devices, such as tablets and smart phones. More detail about routers and home networks can be found here.

Already a customer? To see if you can upgrade your Viasat Internet service, log in to My Viasat  and you can upgrade online.

Can I use VoIP (internet phone) with Viasat Internet service?

Yes. In fact, we offer Voice, which is optimized specifically for our network and includes unlimited local and long-distance calling in the U.S. and Canada. Learn more on the Voice page.

Other VoIP services usually work fine with Viasat Internet, but you’ll likely see better results with Voice. Plus, with Voice, calls don’t count toward the data you use monthly.

What’s the installation process like?

A certified professional technician installs equipment and activates the Viasat Internet service at your chosen location. The satellite mini-dish is about 30 inches wide x 28 inches high and can be easily mounted on a roof, outside wall or on a pole in the ground. A cable from the dish connects to the modem, which connects to your computer. Installations typically take 2-3 hours. Learn more about the installation process.

Can I install my own dish?

No. Installation requires a trained technician to make sure that the dish is pointed at the satellite accurately and to verify that all connections are properly made.

Will my Homeowners Association allow the Viasat dish?

The Viasat dish is governed by the FCC Over-the-Air Reception Devices Rule. This means it has the same classification as other residential dishes —such as satellite television dishes — and can be mounted on your home. However, you should still check with your landlord or HOA for specific rules and covenants that may prevent or limit dish installations.

What is Viasat?

Viasat is the company that brings you Viasat internet, as well as in-flight Wi-Fi on many major airlines. The company was founded in California in 1986, and its three founders are still involved with the business. Today, Viasat has more than 3,700 employees and is dedicated to bringing the best internet service to consumers living in all corners of the U.S.

Can I be a Viasat dealer or installer?

Yes. Click here to learn more.

Does Viasat offer a warranty on equipment?

Viasat will replace defective equipment within the first 90 days of service.

For an extra level of support for your service, Viasat offers EasyCare for a low monthly price. EasyCare includes all required service calls, annual dish relocation for a discounted price, and more. Sign up for EasyCare when you order Viasat, or anytime at My Viasat.

Are there any cancellation fees?

Yes. If you disconnect your service before the end of your 24-month minimum service term, you may be charged an early termination fee (ETF) of $15 for every month remaining on the contract.

For example, if you were to cancel service after 10 months of your 24-month contract, you would pay $15 a month for the remaining 14 months of your agreement (14×15 = an ETF of $210).

Does Viasat offer a service for mobile vehicles?

We currently do not offer a broadband service for RVs, boats, service vehicles, etc. Viasat Internet service requires a stationary, fixed installation at your home.

What about latency?

The reason older versions of satellite internet service were slow had more to do with the technology available at the time than latency. Viasat incorporates groundbreaking web acceleration technology, which dramatically speeds up page-load times, minimizing the effect of latency. So in addition to the much higher speeds enabled by our high capacity satellite, you will experience a much faster, more responsive web browsing experience.

Although our latency is greater than on cable and DSL networks, it’s not enough to make a big difference in most uses of the internet. (Exceptions can be certain games and VPN services — see below.)

Can I use a VPN (virtual private network) on the Viasat service?

Virtual Private Networks (VPNs) — often used to connect at-home workers to corporate networks — may be very slow with Viasat Internet. Some VPNs may not work at all. Other “SSL”-based VPNs may work just fine. A great way to find out is to take your VPN-equipped laptop to a local retailer and test it out. Find local dealers here.

Can I play video games on Viasat?

The performance of some games is very poor, while some may not work at all. Others may be OK.

As a general rule, online multiplayer action games tend not to work well with Viasat Internet, while turn-based multiplayer or single-player games with fewer online elements may work better. Your physical location, gaming platform, and many other factors can impact game performance.

Gamers should also bear in mind that software updates and downloadable content do count toward your data allowance, and can add up quickly.

Is there a specific web browser I should use?

All web browsers work with Viasat Internet. However, for the fastest browsing experience possible over Viasat Internet, download our Viasat Browser, which we designed to optimize our service. The Viasat Browser also helps reduce data usage through its integrated ad-blocking technology and data saver mode. Download it now.

What is WildBlue?

WildBlue is the forerunner to today’s Viasat residential internet service. Though we still have some customers on this older service, WildBlue service is no longer available for purchase.

I’m a current WildBlue customer. Can I get Viasat service?

Absolutely. As a valued current customer, we want you to experience the super-fast speeds of Viasat Internet. The upgrade will require a brand new satellite dish and modem which will be installed and configured by a certified technician. We may be able to use the existing wiring and bracket for the satellite dish outside your home. The new service does require a new 24-month contract to get started, but there is usually no fee for upgrading. Please call us at 855-463-9333 so we can fill you in on all the details.

What if I choose to stay with my current WildBlue service?

We remain dedicated to providing high quality service to customers who wish to continue their WildBlue service. In fact, since the launch of Viasat Internet, we have implemented technology upgrades for WildBlue customers that have resulted in much faster speeds. Learn more here.