Viasat Internet FAQ

What kind of speeds does Viasat (formerly Exede) offer?

We have several Viasat services available, depending on where you live.

12 Mbps Service

12 Mbps downstream / 3 Mbps upstream service in the areas covered by our Viasat-1 satellite.

5 Mbps Service

5 Mbps downstream / 1 Mbps upstream service where our 12 Mbps service isn’t offered.

Boost 25

In some areas, we also offer a 25 Mbps download speed option called Boost 25.

I have no idea how much data I need. How do I choose a Viasat plan?

We can help. We built a tool to help you select the plan that’s right for your needs.

What’s a data allowance?

Good question! For more information, read our FAQ about data allowances.

Will my Viasat service work with a wireless router?

Yes. You can use your own, or get the new Viasat WiFi Modem with built-in Wi-Fi when you order Viasat.

If you don’t have the Viasat WiFi Modem or would prefer to use a different router, any modern router will work with Viasat. A wireless router will allow you to create a home network with your Viasat service. This will let you share the service wirelessly with your computer and other devices, such as tablets and smart phones. More detail about routers and home networks can be found here.

Already a customer? You can upgrade your older Viasat modem to an Viasat WiFi Modem for just $5 more per month. Log in to your account to upgrade online.

Can I use VoIP (internet phone) on the Viasat service?

Yes. In fact, we offer Voice, which is optimized specifically for our network and includes unlimited local and long-distance calling in the U.S. and Canada. Learn lots more on the Voice web page.

Other VoIP services usually work fine with Viasat, but you’ll likely see better results with Voice. Plus, with Voice, calls don’t count toward your data allowance as they would with other VoIP services.

What’s the installation process like?

A certified professional technician installs equipment and activates the Viasat Internet service at your chosen location. The satellite mini-dish is about 30 inches wide x 28 inches high and can be easily mounted on a roof, outside wall or in the ground. A cable from the dish connects to the modem which connects to your computer via a short cable. Installations typically take 2-3 hours. Learn more about the installation process.

Can I install my own dish?

No. Installation requires a trained technician to make sure that the dish is pointed at the satellite accurately and to verify that all connections are properly made.

Will my Homeowners Association allow the Viasat dish?

The Viasat dish is governed by the FCC Over-the-Air Reception Devices Rule. This means it has the same classification as other residential dishes —such as satellite television dishes — and can be mounted on your home. However, you should still check with your landlord or HOA for specific rules and covenants that may prevent or limit dish installations.

What is Viasat?

Viasat is the company that brings you Viasat internet, as well as in-flight Wi-Fi on some major airlines. The company was founded in California in 1986, and its three founders are still involved with the business. Today, Viasat has more than 3,700 employees and is dedicated to bringing the best internet service to consumers in all corners of the U.S.

Can I be an Viasat dealer or installer?

Yes. Click here to learn more.

Does Viasat offer a warranty on equipment?

Viasat will replace defective equipment within the first 90 days of service.

For an extra level of support for your service, Viasat offers EasyCare for just $5.99 per month. EasyCare covers all required service calls, annual dish relocation, among other services. Sign up for EasyCare when you order Viasat, or anytime at your account.

Are there any cancellation fees?

Yes. If you disconnect your service before the end of your 24-month minimum service term, you may be charged an early termination fee (ETF) of $15 for every month remaining on the contract.

For example, if you were to cancel service after 10 months of your 24-month contract: 14 months remaining on the contract x $15 = an ETF of $210.

Does Viasat offer a service for mobile vehicles?

We currently do not offer a broadband service for RVs, boats, service vehicles, etc. Viasat Internet service requires a stationary, fixed installation at your home.

What about latency?

The reason older versions of satellite Internet service were slow had more to do with the technology available at the time than latency. Viasat incorporates groundbreaking web acceleration technology, which dramatically speeds up page-load times, minimizing the effect of latency. So in addition to the much higher speeds enabled by our high capacity satellite, you will experience a much faster, more responsive web browsing experience.

Although our latency is greater than on cable and DSL networks, it’s not enough to make a big difference in most uses of the internet. (Exceptions can be certain games and VPN services — see below.)

Can I use a VPN (virtual private network) on the Viasat service?

Virtual Private Networks (VPNs) — often used to connect at-home workers to corporate networks — may be very slow with Viasat Internet. Some VPNs may not work at all. Other “SSL”-based VPNs may work just fine. A great way to find out is to take your VPN-equipped laptop to a local dealer and test it out. Find local dealers here.

Can I play video games on Viasat?

The performance of some games is very poor, while some may not work at all. Others may be OK.

As a general rule, online multiplayer action games tend not to work well with Viasat, while turn-based multiplayer or single-player games with fewer online elements may work better. Your physical location, gaming platform, and many other factors can impact games’ performance. 

Gamers should also bear in mind that software updates and downloadable content do count toward your data allowance, and can add up quickly.