Exede Hibernation Plan

If you’re one of the many Americans who splits time between a primary and secondary home or if you have a vacation cabin, you may be interested in the Hibernation Plan for your Exede Internet service. This plan allows you to put your Exede Internet service on hold for a certain period of time while paying a minimal monthly fee to keep your service in place.

 

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How it Works

Once you’ve been an Exede Internet customer for at least one month, you’re eligible for the Hibernation Plan. Under this plan, you can suspend your service for two to six months at a time, for a total of up to six months in any 12-month period. Simply call Customer Care at 855-463-9333 and tell them you’d like to switch to the Hibernation Plan. Service will be suspended immediately after your call. When you’re ready to reactivate your full service, call Customer Care on the day you’d like it restored.

Details and Restrictions

Fees: You will be charged a $9.99 monthly fee while you are on the Hibernation Plan. This fee replaces the monthly service fee on your regular Exede Internet plan. You are still responsible for the monthly equipment lease fee (if applicable) and the fees for any other services you may have through ViaSat, such as Exede Voice. If you prepaid your equipment lease fee, the months during which you are on the Hibernation Plan will continue to be applied against your prepaid equipment lease fee.

Minimum Service Term: Your minimum service term continues to run while you are on the Hibernation Plan. For example, if you have 20 months left in your minimum service term when you switch to the Hibernation Plan and you are on the Hibernation Plan for 4 months, you’ll have 16 months left on your minimum service term when you switch back to your regular Exede Internet plan.

Speeds: While you are on the Hibernation Plan, your access to the internet will be blocked. However, if you have Exede Voice, you will continue to be able to make phone calls and you will continue to be charged at the usual monthly rate for your Exede Voice service.

Eligibility: Customers on Exede5, Exede12 and WildBlue Recovery Act plans (customers with the black SurfBeam modem) and who have been under contract for at least 1 month are eligible to use the Hibernation Plan. Customers on Legacy WildBlue plans (customers with the blue SurfBeam modem) are not eligible for the plan.

Terms: You may suspend your service for two to six months at a time, for a maximum of six months in any 12-month period.

Read Frequently Asked Questions about the Hibernation Plan.

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