Customer Support Update: Due to COVID-19, we are experiencing high call volumes. In order to avoid long waits on the phone, please use your account or download the Viasat Mobile app in the App Store or Google Play to change your plan, troubleshoot your internet, or pay your bill. For more information on speeds and usage thresholds, please click here. Viasat Business customers, click here for help paying bills, checking data usage, and more. Thank you for your understanding.
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BILLING & PAYMENT
Your bill is due in full the same day you receive an invoice. Keep in mind that we bill in advance, which means the invoice you receive is for your next month of service.
To see when your bill is due, please log in to your account below. To change your billing date, please contact a customer care specialist.
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(855)-810-1308
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Please note we only accept online payments.*
There are two ways to pay your bill online: Set-up auto-pay, or make a one-time payment. Both payment methods can be managed when you log in the billing & payment section of your account below.
Please note we may temporarily suspend service if your bill is not paid in full upon invoicing.
*If you make a payment over the phone with an agent, an assistance fee of $5.00 will be added to your next statement.
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We’re happy to help. Please contact a customer care specialist.
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Monthly charges for service are fixed for the period of your contract; after ordering service you should receive an email detailing one-time and ongoing monthly charges. Please note we bill in advance, which means the invoice you receive is for your next month of service.
Log in to the billing & payment section of your account using the link below for details on your current invoice, past invoices, and more.
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Your bill shouldn’t change for the duration of your contract unless you change plans, add new services, buy more data, or incur chargeable on-site service calls. Please note taxes and tolls are subject to change based on local or federal regulations.
Your first bill may be a little higher because we prorate for the time between installation and your first bill, and there may be one-time charges associated with new service.
For details on your monthly charges, please refer to the billing & payments section of your account using the link below.
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You will receive an invoice for your first month of service (billed in advance) within four days of installation. It will be prorated for the time between installation and your first bill, and there may be one-time charges associated with new service.
For more details on your monthly charges, please log into the billing & payments section of your account using the link below.
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SERVICE
Try unplugging your modem from its power source and waiting 60 seconds before plugging it back in to see if this resolves the issue. You can also troubleshoot and resolve many speed and connectivity issues using our app — download it today at Google Play or the Apple App Store.
For more troubleshooting tips, please see these articles in our Help Center:
If you contact a customer care specialist for further help, please note you should be at the location where you have service to help with troubleshooting.
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Service is typically restored within minutes when payment is made in full. You can make a payment by logging into the billing & payment section of your account with the link below — please note you can still access this page even if your service has been suspended.
We do verify payment for accounts that are persistently late; in these instances it may take up to 24 hours to resume service.
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Log in to your account or use our app — download it today at Google Play or the Apple App Store — to see your data usage for the current billing period. You can also see available plan options or purchase more data if relevant to your plan.
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ACCOUNT MANAGEMENT
You can change your account contact information at any time on your profile page using the link below.
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No problem. Our online password/username recovery system can help.
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You should contact a customer care specialist to move your service or for help with anything else related to moving.
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Sure thing. Check out this article for details on how our service suspension (also called a hibernation plan) works, then contact a customer care specialist. They can also help you resume service if you’re on an active hibernation plan.
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Still need help? Our customer care specialists are here for you.
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Pay your bill, change plan, update your payment method, change installation time —and more—with our online account management tool.
Viasat Mobile App
Reboot your modem, manage your service, change installation, view plan details plus so many more features on our mobile app.
Get real time usage alerts, troubleshoot and reboot your modem, buy more data, view bill, change your installation right on your phone!
Text JOIN to 20715
Message and Data Rates May Apply. Max 20 msg/mo. View our terms and conditions. For customer support please text HELP to 20715 or call 855-463-9333 . To unsubscribe from text messages at any time text STOP to 20715.
Use Facebook messenger to check data usage, troubleshoot and reboot modem, pay bill and get real time texts about your service.
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