Video Data Extender

All Exede service plans (except unlimited data plans) have a new feature this fall. It’s called the Video Data Extender, and it’s aimed at giving you the ability to stream more online video using a lot less data.

All Exede customers will have this featured automatically enabled throughout the fall of 2017. If you’d like to check to see if you’re account has been enabled, just log in to

Think of the Video Data Extender like one of those water-saving devices on your shower or sprinkler: It lets you get the same job done, only using less water. Or compare it to getting a more fuel-efficient car: You can drive the same speed to reach your destination, but you burn less fuel in the process. We think the Video Data Extender is a great tool to help you maximize the data you pay for and get more out of your service.

How it works

The Video Data Extender optimizes any video streaming over your Exede service to a screen resolution of 480p, which is DVD quality. The best part is that by having the Video Data Extender enabled, you’ll save quite a bit of data, making it less likely you’ll hit your monthly data allowance and have your speeds slowed.

How much data might I save?

Quite a bit! A typical HD stream can use 1.3 gigabytes of data or more in a single hour, whereas that same hour streamed in 480p might use only .5 GB. That’s data you can use to stream more video, download stuff or video-chat with your uncle in Australia!

Will I notice the difference in quality?

It depends on two things:

  1. The type of video you’re watching
  2. The device you’re watching it on.

If you’re watching video on a smart phone or tablet, it’s likely you’ll find the 480p quality to be fine for nearly everything. On devices with bigger screens, most content will still look pretty good – even on larger TVs. However, videos with a lot of action – like a sports event – might make the resolution quality more noticeable.

What types of video look good at 480p? See for yourself:


Typically, shows that don’t have a lot of fast movement or complex graphics look just fine at DVD quality. Here are some examples:

  • Talk and news shows
  • Cartoons/animated shows
  • Movies like romantic comedies, dramas, and documentaries
  • Game shows
  • TV series like comedies and dramas

When you want higher quality video, just turn it off

The Video Data Extender is automatically enabled, but you can switch it off if you want to watch something in higher definition. You’ll use more data, of course, but it’s a good option if you want to watch something – like an action movie – in full HD. We highly recommend turning it back on when you’re done with your movie so you can get the benefits of the Video Data Extender during the rest of the month.

By the way, if you do turn off the Video Data Extender, it will take a few moments for the higher quality to kick in. If you’re already streaming something, you’ll need to refresh your stream either by refreshing your browser or stopping then restarting the stream in another app like Netflix or Hulu.

How do I turn the Video Data Extender on or off?

The Video Data Extender is automatically enabled on all Exede accounts with the exception of unlimited data plans. To turn it off, you have a few choices:

  • Go to and you’ll see the option to toggle the Video Data Extender off/on on the dashboard and also on the data usage page.
  • Text VIDEO to 20715 to check the status of the Video Data Saver and follow the prompts to toggle off/on as needed. You’ll need to register for text alerts first, which you can do by texting JOIN to 20715.
  • Go to Account Management in our EasyChat chatbot on Facebook messenger and click the Video Data Extender button at the bottom of the scree to access the toggling option. You’ll first need to register for EasyChat with these instructions.

Can I turn it off and keep it off?

Yes. If you don’t watch a lot of video or have one of our higher-end data plans, you might decide to turn off the Video Data Extender and leave it off. That’s up to you. Remember, you can always keep track of your data at or via Exede Text Alerts. With Video Data Extender disabled, you will consume data much faster.

How much data will I use if I turn it off?

The simple answer is a lot – video uses more data than anything else on the internet.

The complicated answer is that it depends on what you’re watching and the service you’re getting it from.

  • Short YouTube videos typically don’t use a ton of data, and you can adjust the resolution up and down on each video.
  • Netflix, if you have it set to “Automatic” (the default setting), streams at a very high rate, possibly using 1-3 GB an hour. You can adjust your Netflix resolution in the account settings.
  • Other services like Hulu and Amazon Prime usually push the highest quality of video possible, which consumes a lot of data. Check to see if these or any other video services you’re using have the ability to adjust resolution.
  • The benefit of using the Video Data Extender is that you don’t have to worry about configuring all those different services – it takes care of all of them, automatically.

Will all my devices get the same screen resolution?

The video streaming to all your devices will be at DVD quality, optimized for 480p. The difference in appearance on your device’s screens will vary by device depending on the capabilities of each screen.

What if I’ve used all of my priority data?

If you’re in restricted mode due to using your monthly data allowance, you can still toggle the Video Data Extender on or off, but your video resolution will be dependent on how busy the network is.

What about the unlimited data plans?

Unlimited plans have a specified video resolution that comes with each plan. If you’d like to change your video quality, you must change plans. You can manage this yourself in your MyExede account management portal.

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