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Exede Satellite Internet FAQs

Answers to frequently asked questions about Exede Internet

We have two Exede services available, depending on your region.

  • Exede12: a 12 Mbps downstream / 3 Mbps upstream service in the regions covered by our new ViaSat-1 satellite.
  • Exede5: a 5 Mbps downstream / 1 Mbps upstream service for most of the rest of the nation.

Within each region, the service plans all have the highest speeds available and vary only by data allowance. To determine which service is available at your home, enter your ZIP Code into that big orange box on the right or call us at 855-627-2553.

Yes. We believe that you should not have to pay extra in order to get the highest speed we offer. You buy the amount of data you need. Enter your ZIP Code into that big orange box on the right and we’ll supply all the details about our service plans.

Exede high speed internet service is the culmination of a process that began in 2008 when ViaSat started construction on its next-generation satellite, ViaSat-1. The new technology delivers the most significant capacity leap in the history of satellite technology. Launched in October 2011, ViaSat-1 has more capacity than the rest of the communications satellites over North America combined, and is designed to serve over a million subscribers.

Essentially, we re-invented satellite internet.

To be honest, the effect of latency on satellite internet speeds has been exaggerated. Our satellites are in orbit a bit more than 22,000 miles above the Earth, but the speed of light is approximately 186,282 miles per second. The reason older versions of satellite Internet service were slow had more to do with the technology available at the time than latency.

That said, our new Exede service incorporates new, ground breaking web acceleration technology which dramatically speeds up page load times, minimizing the effect of latency. So in addition to the much higher speeds enabled by our high capacity satellite, you will experience a much snappier web browsing experience. The combination of ViaSat-1, our web acceleration technology, and all new home equipment make Exede Internet an incredibly enjoyable experience for our customers.

With the new Exede service, you can now enjoy the full extent of what the Internet offers:

  • Watch streaming videos, TV shows and movies with fewer buffering delays
  • Better video chat with less jitter
  • Share more photos with friends and family
  • Download and stream music
  • Experience exceptionally fast web browsing and email
  • Connect multiple computers, smart phones, tablet devices and web-enabled TVs

We will continue to roll out enhanced services, such as VoIP, over time.

Yep. We recently launched a VoIP product of our own, Exede Voice, which is optimized specifically for our network and includes unlimited local and long-distance calling in the U.S. and Canada. You can learn lots more on the Exede Voice web pages. Other VoIP services may work just fine with Exede, but you’ll likely see much better results with Exede Voice. Plus, calls don’t count toward your data allowance as they would with other VoIP services.

Virtual Private Networks (‘VPN’) and other remote computer access software (such as that used to connect business servers to at-home workers) may be very slow with Exede Internet. Some VPNs may not work at all.

The performance of some games over the Internet is very poor and some games may not work at all. (For more information on how latency impacts gaming, click here (http://help.exede.net/articles/General/Exede-Games)

Our network of certified professional installers quickly and efficiently install equipment and activate the Exede internet service at your chosen location. The satellite mini-dish is about 30 inches x 28 inches (w x h) and can be easily mounted on a roof, outside wall or in the ground. A cable from the dish connects to the modem which connects to your computer via an Ethernet connection.

Installation requires an installation professional to make sure that the dish is pointed at the satellite accurately and to verify that all connections are made properly. Self-installation is not offered.

The Exede dish is considered under what the FCC calls the “Over-the-Air Reception Devices Rule”. This means the Exede dish is under the same classification as other residential satellite dishes (such as satellite television) and legally permissible for mounting on your home. As always, please check with your HOA for specific rules and covenants that may alter your rights. For additional information on the FCC ruling and dish classification, view the FCC OTARD documentation.

The only difference between our monthly service plans is the amount of data you’re allowed to use with each plan. With three satellite internet plans to choose from, it’s easy to find one that fits your needs. Just choose which plan you need based on the amount of data you plan to use. Streaming videos and movies require more data, reading emails requires very little.

If you use up your data allowance before your monthly reset date, we may significantly slow and/or restrict your service, or certain uses of your service, until the end of your monthly measurement period. On a monthly basis your usage will be reset to zero, at which point your speeds will be restored. If you find that you need more data than your plan allows, you can always upgrade to a higher data plan. There is no charge to upgrade (or downgrade) your account between packages.

Ah, Kemosabe, we can help. We built a tool to help you estimate your monthly data usage. Click on the button below and all will be revealed.

To find the best plan for you, check out our Plan Selector Tool

Yes, of course. As a valued current customer, we want you to experience the new super fast speeds of Exede Internet. The upgrade will require a brand new satellite dish and modem which will be installed and configured by a certified technician. We may be able to use the existing wiring and bracket for the satellite dish outside your home. The new service does require a fee to get started.

Please call us at 855-463-9333 so we can fill you in on all the details.

We remain dedicated to providing high quality service for customers who wish to continue their WildBlue service. In fact, we plan to begin implementing technology upgrades for our WildBlue customers later this year. Most importantly, you won’t have to do anything to get these benefits – they will be rolled out automatically as the new levels of service become available.

Even if you choose to remain on your existing WildBlue service, improving your service experience remains a priority for us.

ViaSat is the company that delivers both the existing WildBlue service and the new Exede service. ViaSat is an innovator and leader in the satellite industry, providing products and services for consumers, businesses, the U.S. military, and the U.S. government. For more information, please visit www.viasat.com.

Yes, if you qualify. Click here to learn more.

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