Once you have your equipment setup completed (see our ‘Connecting the Equipment‘ page for these instructions), all that’s left to do is activate your service online. Follow these steps to get your service up and running:
Exede Voice allows you, in most cases, to use an existing phone number for your new home phone service. The process to do so is called “porting,” and you may request that we port your existing number at the time your service is activated or by calling Customer Care (855-463-9333) at any time.
Visit http://activate.exedevoice.com to activate your Exede Voice service.
Enter your Account Number and Last Name, then click “Next.” For this step you will need your Exede Account Number, which you can find on the fulfillment email ViaSat has sent you titled “Exede Voice: Service Fulfillment Summary.” If you cannot find this email, please call 855-463-9333.
Enter the DEVICE MAC ADDRESS (found on the outside of the box or the bottom of the Exede Voice ATA – e.g. 001099318BB2) and the DEVICE NAME, then click “Next”.
The phone number being activated will display.
A summary of your account will be presented in Step #5. Click “Finish”.