Exede Internet FAQ

What kind of speeds does Exede offer?

We have two Exede services available, depending on where you live.

12 Mbps Service

12 Mbps downstream / 3 Mbps upstream service in the areas covered by our ViaSat-1 satellite.

5 Mbps Service

5 Mbps downstream / 1 Mbps upstream service where our 12 Mbps service isn’t offered.


I have no idea how much data I need. How do I choose an Exede plan?

We can help. We built a tool to help you select the plan that’s right for your needs.


What’s a data allowance?

Good question! For more information, read our FAQ about data allowances.


Will my Exede service work with a wireless router?

Yes and we recommend putting one in place. A wireless router will allow you to create a home network with your Exede service. This will let you share the service wirelessly with your computer and other devices, such as tablets and smart phones. More detail about routers and home networks can be found here.


Can I use VoIP (internet phone) on the Exede service?

Yes. In fact, we offer just such a service with Exede Voice, which is optimized specifically for our network and includes unlimited local and long-distance calling in the U.S. and Canada. Learn lots more on the Exede Voice web pages.

Other VoIP services usually work fine with Exede, but you’ll likely see better results with Exede Voice. Plus, calls don’t count toward your data allowance as they would with other VoIP services.


What’s the installation process like?

A certified professional technician installs equipment and activates the Exede Internet service at your chosen location. The satellite mini-dish is about 30 inches wide x 28 inches high and can be easily mounted on a roof, outside wall or in the ground. A cable from the dish connects to the modem which connects to your computer via a short cable. Installations typically take 2-3 hours. Learn more about the installation process.


Can I install my own dish?

No, installation requires an installation professional to make sure that the dish is pointed at the satellite accurately and to verify that all connections are properly made .


Will my Homeowners Association allow the Exede dish?

The Exede dish is governed by the FCC Over-the-Air Reception Devices Rule. This means it has the same classification as other residential dishes —such as satellite television dishes — and can be mounted on your home. However, you should still check with your landlord or HOA for specific rules and covenants that may prevent or limit dish installations.


Who is ViaSat?

ViaSat is the company that brings you Exede internet, as well as in-flight Wi-Fi on airplanes, including Jet Blue and United. The company was founded in California in 1986, and its three founders are still involved with the business.  Today, ViaSat has over 3,000 employees and is dedicated to bringing the best internet service to consumers in all corners of the US.


Can I be an Exede dealer or installer?

Yes, if you qualify. Click here to learn more.


Does ViaSat offer a limited warranty on equipment?

Yes. All installations carry a limited 90-day service labor warranty, effective from the original service activation date. We also offer a limited equipment warranty as long as the equipment lease fee is current. The limited equipment warranty DOES NOT cover damage to the equipment caused by the customer or other incidents like weather damage, natural disasters, etc..
Click here for more detailed information.


Can I receive a refund for returning a purchased Exede modem?

No, we do not buy back modems.


Are there any cancellation fees?

Yes. If you disconnect your service before the end of your 24-month minimum service term, you may be charged an early termination fee (ETF), according to the chart below.

ContractTerm-Table


Does ViaSat offer a service for mobile vehicles?

We currently do not offer a broadband service for RVs, boats, service vehicles, etc. Exede Internet service requires a stationary, fixed installation at your home.


What about latency?

The reason older versions of satellite Internet service were slow had more to do with the technology available at the time than latency. Our new service incorporates groundbreaking web acceleration technology, which dramatically speeds up page-load times, minimizing the effect of latency. So in addition to the much higher speeds enabled by our high capacity satellite, you will experience a much faster, more responsive web browsing experience.

Although our latency is greater than on cable and DSL networks, it’s not enough to make a big difference in most uses of the Internet. (Exceptions can be certain games and VPN services — see below.)


Can I use a VPN (virtual private network) on the Exede service?

Virtual Private Networks (‘VPNs’) and other remote computer access software such as that used to connect business servers to at-home workers may be very slow with Exede Internet. Some VPNs may not work at all. Other “SSL”-based VPNs may work just fine. A great way to find out is to take your VPN-equipped laptop to a local dealer and test it out. Find local dealers here


What about gaming with Exede satellite internet service?

The performance of some games is very poor, and some may not work at all. Read this Help Center article for more on gaming.