Customer Support

Get started with Exede

Please note
you may notice that many of the links below reference WildBlue systems. We are working to quickly migrate these systems over to the new Exede brand name. Both Exede and WildBlue are provided by ViaSat, so regardless of which name you see, we will work diligently to provide top notch services and support.

View your customer agreement
View or print a copy of your Exede customer agreement.

Read our “Getting Started” customer guide
Learn more about using your new the satellite broadband service and all the features available to you.

Update your payment method

Update your credit card
Click this link to update or change the credit card you use to pay for your Exede service every month.

Update your bank account payment info
If you pay for Exede Broadband directly from your bank account, click here to update or change this information.

Make a One Time Payment

Make a One Time Payment
Make a One Time Payment.

Update your contact information

Update your contact information
Your contact information is what we use when we send you an email or mail you a letter (this occurs infrequently). It’s important to keep this updated. We usually only contact you if there is an issue with your service, if you need to update your payment information, or we’re announcing a new feature for customers.

Manage your email account(s)

Manage Your Account
Go here to create additional email addresses, change an email password, and view your satellite bandwidth usage.

Monitor your bandwidth usage

We encourage you to monitor your usage. You may review your current bandwidth usage online by doing the following:

Go to: WildBlue Bandwidth Usage.
Login with your primary wildblue.net email address and password. Enter your whole email address, including the “@wildblue.net” part.
Note: If you do not have a wildblue.net email address, you will need to set up an email address here.
For additional information on monitoring your usage, please read our knowledge base article on this subject.

View your bill

View your bill
ViaSat doesn’t send monthly paper bills for your Exede Broadband service. To view your bill online, click the link above.

TWO WAYS TO ORDER

Call 855-627-2553

Click to Order Online ★