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Data Allowance Policy

What is the Exede Data Allowance Policy?

All Exede Internet plans come with our fastest speeds available in your area. The only difference between the plans is the amount of data you can use every month, which is your data allowance. The Data Allowance Policy is the official document that explains how the whole thing works.

View Data Allowance Policy

How is my data usage measured?

We measure your data usage on a monthly basis and reset your usage to zero on your monthly billing date, when a new measurement period begins. Starting on the first day of your monthly measurement period, all uploaded and downloaded data you use counts toward your data allowance. Usage is measured between the hours of 5 a.m. and midnight of a customer’s local time. From midnight to 5 a.m. (Exede Classic plans) or 3 a.m to 8 a.m. (Exede Evolution and Essential plans), you’re in the Free Zone, when usage is unmetered and does not count toward your allowance. This is a great time to schedule larger downloads like movies, software updates, cloud backups and the like. You can learn more at our Free Zone page here.

How am I notified that my data usage is getting high?

You will receive a courtesy notification email when your usage reaches 70% of your data allowance in a monthly measurement period. We will send a second email alerting you when you’ve reached 100% of your data allowance.

Why did I receive a usage notification email when the usage meter displays that I am below my designated data allowance?

At the time the notification was sent to you, your usage exceeded at least 70% of your data allowance.

What happens if I go over my data allowance?

If at any time your total data usage exceeds the data allowance, we may significantly slow and/or restrict your service until the end of your monthly measurement period. At the end of each monthly measurement period, your data usage meter resets to zero and you can use your full data allowance again. If your service has been slowed and/or restricted due to excessive use, it will be restored.

How do I keep track of how much data I’m using?

We encourage you to monitor your usage. Customers who receive their Exede Internet bill directly from us (i.e., not through another provider such as DISH or a local telephone or electric company) may review their current data usage online by visiting our customer portal:

MyExede Portal

Legacy WildBlue customers use the old portal at wildblue.net

Does the data usage measure operate in real time?

No. Usage records are sent from the modem to the network in 15-minute intervals. You might have actually unplugged your modem to check the meter, but if you unplugged it in between usage record uploads, it will send those records once the modem is plugged back in, making it appear as if usage was incurred while the modem was unplugged.

What if I receive my service through another provider?

See the chart below to review the policy directly from your Exede Service Provider (the company from which you receive your monthly service bill). Please note that these policies may be called the “Fair Access Policy” rather than the “Data Allowance Policy.” (NOTE: If your service was installed prior to Sept. 4, 2013, you are a WildBlue.net user; If your service was installed after to Sept. 4, 2013, you are an Exede.net user.)

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Does WildBlue have the same Data Allowance Policy as Exede?

No, the WildBlue service is measured using a different data allowance policy. Click here for more details.

What are my Data Allowance Policy usage thresholds?

If your monthly service fee is… $49.99/mo. $79.99/mo. $129.99/mo.
Then your monthly Data Allowance is… 10 GB 15 GB 25 GB

Please note:

  • Your download and upload data usage is combined.
  • If you are a WildBlue Recovery Act Program subscriber, your data allowance shall be as stated in the Recovery Act Addendum to your Customer Agreement.
  • Exede Evolution has a different kind of data plan; see below for more or go to the Exede Evolution FAQs.

How can I get a higher data allowance?

  • If you currently have the Evolution, 10 GB or 15 GB service plan, you may upgrade to a different service plan which provides a larger monthly data allowance.
  • If you occasionally need more data in a single month, take advantage of our Buy More feature. Buy More gives you the flexibility to purchase more data in 1 GB increments for $9.99 per GB. Get more details about Buy More here.

What is the Free Zone and how does it apply to the DAP?

The Late Night Free Zone (Classic plans) allows you to download and upload between 12 midnight – 5 a.m., local time, every night without usage counting toward your data allowance. If you’re on Exede Evolution or Essential plans, you’re on the Early Bird Free Zone, active from 3 a.m. to 8 a.m. daily. Learn more here.

If I use my full data allowance, is my access restored at full speed during the Free Zone?

Your speeds and access will return to normal during the Free Zone, even if you have no data allowance remaining during your billing cycle. Get the full story on the Free Zone.

What are my data allowances with Exede Evolution?

Exede Evolution has an unlimited access plan for web pages and email, with some restrictions. It also has a 5GB data allowance for everything else, such as video, music streaming, downloads and more. You can learn more with the Exede Evolution FAQs here.

What type of usage may cause me to exceed my data allowance?

Some activities use more data than others. Here are some examples of high bandwidth activities:

  1. Full-length movie downloads
  2. Access by others if you have an unsecured wireless router
  3. Heavy use of peer-to-peer (P2P) file sharing programs
  4. Continuous downloading or viewing streaming media content such as; online video and radio
  5. Extended use of web cameras
  6. Extensive downloading of large applications or files
  7. Extensive uploading of home movies, photos, and/or large email attachments
  8. Extensive use of online backup services such as Carbonite, Mozy, SOS, iCloud and HP Upline.
  9. Some kinds of gaming

For discussion about these situations, please visit our online community.