All Exede Internet plans come with our fastest speeds available in your area. The only difference between the plans is the amount of data you can use every month, which is your data allowance. The Data Allowance Policy is the official document that explains how the whole thing works.
We measure your data usage on a monthly basis and reset your usage to zero on your monthly billing date, when a new measurement period begins. Starting on the first day of your monthly measurement period, all uploaded and downloaded data you use counts toward your data allowance. Usage is measured between the hours of 5 a.m. and midnight of a customer’s local time. From midnight to 5 a.m. (Exede Classic plans) or 3 a.m to 8 a.m. (Exede Evolution and Essential plans), you’re in the Free Zone, when usage is unmetered and does not count toward your allowance. This is a great time to schedule larger downloads like movies, software updates, cloud backups and the like. You can learn more at our Free Zone page here.
You will receive a courtesy notification email when your usage reaches 70% of your data allowance in a monthly measurement period. We will send a second email alerting you when you’ve reached 100% of your data allowance.
At the time the notification was sent to you, your usage exceeded at least 70% of your data allowance.
If at any time your total data usage exceeds the data allowance, we may significantly slow and/or restrict your service until the end of your monthly measurement period. At the end of each monthly measurement period, your data usage meter resets to zero and you can use your full data allowance again. If your service has been slowed and/or restricted due to excessive use, it will be restored.
We encourage you to monitor your usage. Customers who receive their Exede Internet bill directly from us (i.e., not through another provider such as DISH or a local telephone or electric company) may review their current data usage online by visiting our customer portal:
Legacy WildBlue customers use the old portal at wildblue.net
No. Usage records are sent from the modem to the network in 15-minute intervals. You might have actually unplugged your modem to check the meter, but if you unplugged it in between usage record uploads, it will send those records once the modem is plugged back in, making it appear as if usage was incurred while the modem was unplugged.
See the chart below to review the policy directly from your Exede Service Provider (the company from which you receive your monthly service bill). Please note that these policies may be called the “Fair Access Policy” rather than the “Data Allowance Policy.” (NOTE: If your service was installed prior to Sept. 4, 2013, you are a WildBlue.net user; If your service was installed after to Sept. 4, 2013, you are an Exede.net user.)
|ViaSat (Exede.net)||ViaSat (WildBLue.net)||Telephone or Electric Company|
Data Allowance Policy
Data Allowance Policy
|Find your local
No, the WildBlue service is measured using a different data allowance policy. Click here for more details.
|If your monthly service fee is…||$49.99/mo.||$79.99/mo.||$129.99/mo.|
|Then your monthly Data Allowance is…||10 GB||15 GB||25 GB|
The Late Night Free Zone (Classic plans) allows you to download and upload between 12 midnight – 5 a.m., local time, every night without usage counting toward your data allowance. If you’re on Exede Evolution or Essential plans, you’re on the Early Bird Free Zone, active from 3 a.m. to 8 a.m. daily. Learn more here.
Your speeds and access will return to normal during the Free Zone, even if you have no data allowance remaining during your billing cycle. Get the full story on the Free Zone.
Exede Evolution has an unlimited access plan for web pages and email, with some restrictions. It also has a 5GB data allowance for everything else, such as video, music streaming, downloads and more. You can learn more with the Exede Evolution FAQs here.
Some activities use more data than others. Here are some examples of high bandwidth activities:
For discussion about these situations, please visit our online community.